Visa

E-Sign Disclosure

This E-Sign Disclosure and Consent (“Disclosure”), applies to all Communications for any Account offered 

through mygift.giftcardmall.com that is not otherwise governed by the terms and conditions of an electronic 

disclosure and consent.

The words “we,” “us,” and “our” refer to Pathward®, National Association, Member FDIC, with whom you have your 

Account, and the words “you” and “your” mean you, the individual(s) or entity identified on the Account(s). As used 

in this Disclosure, “Account” means the account you have with us. “Communication” means any customer 

agreements or amendments thereto, disclosures, notices, responses to claims, transaction history, privacy policies 

and all other information related to the product or service, including but not limited to information that we are 

required by law to provide to you in writing.

1. Scope of Communications to Be Provided in Electronic Form. When you use a product or service to which this 

Disclosure applies, you agree that we may provide you with any Communications in electronic format, and that we 

may discontinue sending paper Communications to you, unless and until you withdraw your consent as described 

below. Your consent to receive electronic communications and transactions includes, but is not limited to:

• All legal and regulatory disclosures and communications associated with the product or service available 

through mygift.giftcardmall.com for your Account

• Notices or disclosures about a change in the terms of your Account or associated payment feature and responses 

to claims

• Privacy policies and notices

2. Method of Providing Communications to You in Electronic Form. All Communications that we provide to you in 

electronic form will be provided, to the extent permissible by law, by access to a web site that we generally 

designate in advance for such purpose.

3. How to Withdraw Consent. You may withdraw your consent to receive Communications electronically by 

contacting Customer Service at 1-833-626-9618 or writing to us at 10615 Professional Circle, Suite 102; Reno NV 

89521. At our option, we may treat your provision of an invalid e-mail address, or the subsequent malfunction of a 

previously valid e-mail address, as a withdrawal of your consent to receive electronic Communications; however 

your access and use of mygift.giftcardmall.com may be terminated. Any withdrawal of your consent to receive 

electronic Communications will be effective only after we have a reasonable period of time to process your 

withdrawal. If you withdraw your consent and we have your name and address, we will mai l paper versions of all 

Communications to you at no additional cost. If you have withdrawn your consent and wish to receive electronic 

Communications again in the future, you may do so by contacting Customer Service at 1-833-626-9618 or writing 

to us at 10615 Professional Circle, Suite 102; Reno NV 89521.

4. How to Update Your Records. It is your responsibility to provide us with true, accurate and complete e-mail 

address, contact, and other information related to this Disclosure and your Account(s), and to maintain and update 

promptly any changes in this information. You can update information (such as your e-mail address) 

through mygift.giftcardmall.com or by contacting us at 1-833-626-9618. 

5. Hardware and Software Requirements. In order to access, view, and retain electronic Communications that we 

make available to you, you must have:

• an internet browser that supports 128 bit encryption;

• sufficient electronic storage capacity on your computer’s hard drive or other data storage unit;

• an e-mail account with an internet service provider and e-mail software in order to participate in our electronic 

Communications programs;

• a personal computer (for PC’s: Pentium 120 MHz or higher; for Macintosh, Power Mac 9500, Power PC 604 

processor: 120-MHz Base or higher), operating system and telecommunications connections to the internet 

capable of receiving, accessing, displaying, and either printing or storing Communications received from us in 

electronic form via a plain text-formatted e-mail or by access to our web site using one of the browsers specified 

above.

6. Requesting Paper Copies. We will not send you a paper copy of any communication, unless you request it or we 

otherwise deem it appropriate to do so. You can obtain a paper copy of an electronic Communication by printing it 

yourself or by requesting that we mail you a paper copy, provided that such request is made within a reasonable 

time after we first provided the electronic Communication to you. To request a paper copy, contact Customer 

Service at 1-833-626-9618 or write to us at 10615 Professional Circle, Suite 102; Reno NV 89521. We may charge 

you a reasonable service charge for the delivery of paper copies of any Communication provided to you 

electronically pursuant to this authorization. We reserve the right, but assume no obligation, to provide a paper 

(instead of electronic) copy of any Communication that you have authorized us to provide electronically.

7. Communications in Writing. All Communications in either electronic or paper format from us to you will be 

considered “in writing.” You should print or download for your records a copy of this Disclosure and any other 

Communication that is important to you.

8. Federal Law. You acknowledge and agree that your consent to electronic Communications is being provided in 

connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in 

Global and National Commerce Act, and that you and we both intend that the Act apply to the fullest extent possible 

to validate our ability to conduct business with you by electronic means.

9. Termination/Changes. We reserve the right, in our sole discretion, to discontinue the provision of your electronic 

Communications, or to terminate or change the terms and conditions on which we provide electronic 

Communications. We will provide you with notice of any such termination or change as required by law.

10. Consent. By purchasing or using a card or Account from this site, you hereby give your affirmative consent to 

provide electronic Communications to you as described herein. You further agree that your computer satisfies the 

hardware and software requirements specified above and that you have provided us with a current e-mail address 

at which we may send electronic Communications to you.

Visa® Virtual Gift Account Accountholder Agreement

CUSTOMER SERVICE CONTACT INFORMATION:

10615 Professional Circle, Suite 102; Reno NV 89521 (“Address”)

mygift.giftcardmall.com (“Website”)

1-833-626-9618 (“Customer Service Number”) (toll-free)

IMPORTANT NOTICES: 

(1) GIVE THIS DOCUMENT TO THE RECIPIENT OF THE GIFT ACCOUNT FOR ANY FUTURE QUESTIONS OR 

ISSUES.

(2) PLEASE READ CAREFULLY. THIS AGREEMENT CONTAINS AN ARBITRATION CLAUSE REQUIRING 

ALL CLAIMS TO BE RESOLVED BY WAY OF BINDING ARBITRATION.

(3) ALWAYS KNOW THE EXACT DOLLAR AMOUNT AVAILABLE ON YOUR ACCOUNT. MERCHANTS MAY 

NOT HAVE ACCESS TO DETERMINE YOUR ACCOUNT BALANCE.

(4) IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE ACCOUNT, SAVE YOUR RECEIPT, AND 

CANCEL THE ACCOUNT BY CALLING CUSTOMER SERVICE AND REQUESTING A REFUND.

Fees Associated with your Account

There are no after-purchase fees associated with your account. 

This Accountholder Agreement (“Agreement”) sets forth the terms and conditions under which a Visa Virtual Gift 

Account (“Account”) has been issued to you by Pathward®, National Association. By accepting and using this 

Account, activating the Account, or authorizing any person to use the Account, you agree to be bound by the terms 

and conditions contained in this Agreement. In this Agreement "You" and "your" mean the person or persons who 

have received the Account and are authorized to use the Account. “We”, “us”, “our”, and “Bank” mean collectively, 

Pathward, National Association, a federally chartered bank, member FDIC, and its divisions or assignees. The 

Account may be canceled or revoked at any time without prior notice, subject to applicable law. Please read this 

Agreement carefully and keep it for future reference. This Agreement applies to both the purchaser and any other 

user of the Account. It is the purchaser’s obligation to provide these terms and conditions to any user; however, new 

terms and conditions may be provided, or any other questions or concerns answered by contacting Customer Service.

1. ABOUT YOUR ACCOUNT

Your Account is a virtual gift Account. Your Account consists of an Account number, a “valid thru” date, and a 

security code, just like those on a plastic card. The Account is loaded with a specific amount of funds, redeemable 

to buy goods and services online, via mail order, or by telephone anywhere Visa debit cards are accepted in the 

United States. You may not use your Account at brick-and-mortar locations. The Account is NOT a credit card. The 

Account is not a checking account or connected in any way to any account other than a stored value account where 

your funds are held. You will not receive any interest on the funds in your Account. You may register your Account 

by visiting the Website at mygift.giftcardmall.com or calling the Toll-Free Customer Service Number at 833-626-

9618. You may not load additional funds to the Account.

Pathward, N.A. will act as custodian of your funds upon its receipt of your funds. Once your Account is 

activated, you will be able to provide Pathward, as custodian, with instructions about the funds accessible through 

the Account. Activation of the Account authorizes us to hold your funds at Pathward or as custodian to place your 

funds at one or more participating banks (each a “Program Bank”). If you do not agree to your funds being held by 

us at Pathward or placed by Pathward as custodian at other Program Banks, please immediately spend all the 

funds in your Account. Account funds are not FDIC insured. 

2. USING YOUR ACCOUNT

a. Accessing Funds and Limitations

You may use your Account to obtain goods or services at online, telephone, or mail order merchants wherever 

Visa debit cards are honored in the United States. You may not use your Account at brick -and-mortar locations. Each 

time you use your Account, you authorize us to reduce the value available on your Account by the amount of the 

transaction. Your Account cannot be:

(1) redeemed for cash or quasi-cash (for example, gaming chips, money orders, deposits, wire transfers, 

traveler’s checks, foreign currency and similar items);

(2) used to obtain cash in any transaction; 

(3) used for illegal transactions;

(4) used to make foreign transactions; or

(5) used for purchases where recurring payments may occur, such as subscriptions, memberships, rentals, etc. 

For security reasons, we may limit the amount or number of transactions you can make on your Account. We 

may refuse to process any transaction that we believe may violate the terms of this Agreement. YOU ARE NOT 

ALLOWED TO EXCEED THE BALANCE OF FUNDS AVAILABLE ON YOUR ACCOUNT. If you attempt to use the 

Account when there are insufficient funds associated with it, the transaction will generally be declined. Nevertheless, 

if a transaction that exceeds the balance of the funds available on your Account occurs due to a systems malfunction 

or otherwise, you will remain fully liable to us for the amount of the transaction. If you do not have enough funds 

available on your Account, you may be able to instruct the merchant to perform a ‘split transaction’ to charge part of 

the purchase to the Account and pay the remaining amount with another form of payment. Some merchants do not 

allow accountholders to conduct split transactions.

If you use your Account number without presenting your Account (such as for an internet transaction, a mail order 

or a telephone purchase), the legal effect will be the same as if you used the Account itself. 

Your Account is valid in the U.S. only. It cannot be used at merchants outside of the United States, including 

internet and mail/telephone order merchants outside of the United States. 

You may not resell this Account for value. If you do, then we reserve the right to: (i) void or cancel the Account; 

(ii) consider all transactions following the resale unauthorized; and (iii) retain all funds associated with your Account.

b. Personal Identification Number (PIN)

If you wish to make PIN debit purchases, you may obtain a PIN by visiting the Website at mygift.giftcardmall.com

or calling the Customer Service Number. Accounts are not accepted at ATMs and cannot be used to obtain cash 

in any purchase transaction. You should not write or keep your PIN with your Account. Never share your PIN with 

anyone and do not enter your PIN into any terminal that appears to be modified or suspicious. If you believe that 

there has been unauthorized access to your PIN, you should advise us immediately, following the procedures in the 

section labeled “Unauthorized Transactions”.

c. Obtaining Account Balance Information

You may obtain information about the amount of money you have remaining in your Account at no charge by 

contacting Customer Service. This information, along with a 60-day history of account transactions, is also available 

online by visiting our Website. You also have the right to obtain a sixty (60) day written history of account transactions 

by contacting Customer Service.

d. Authorization Holds

You do not have the right to stop payment on any purchase transaction originated by use of your Account. With 

certain types of purchases (such as those made at restaurants, hotels, or similar purchases), your Account may be 

“preauthorized” for an amount greater than the transaction amount to cover gratuity or incidental expenses. Any 

preauthorization amount will place a “hold” on your available funds until the merchant sends us the final payment 

amount of your purchase. Once the final payment amount is received, the preauthorization amount on hold will be 

removed. During this time, you will not have access to preauthorized amounts. If you authorize a transaction and 

then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds. 

e. Returns and Refunds

If you are entitled to a refund for any reason for goods or services obtained with your Account, the return and 

refund will be handled by the merchant. If the merchant credits your Account, the credit may not be immediately 

available. While merchant refunds post as soon as they are received, please note that we have no control over when 

a merchant sends a credit transaction, and the refund may not be available for a number of days after the date the 

refund transaction occurs.

f. Receipts

You may wish to retain receipts as a record of transactions. Receipts will be required if you need to verify a 

transaction.

3. REPLACEMENT ACCOUNT

If you need to replace your Account for any reason, please contact Customer Service. See the table above for 

applicable fees. Please note that your Account has a “Valid Thru” date on the front of the Account. You may not use 

your Account after the “Valid Thru” date. However, even if the “Valid Thru” date has passed, the available funds on 

your Account do not expire. You will not be charged a fee for replacement Accounts that we send due to expiration 

of the Account.

4. COMMUNICATIONS

You agree that we may monitor and record any calls or other communications between us and you. You also 

agree that we or our service providers may contact you by using an automated dialing or email system, by text, or 

artificial or recorded voice. You agree to pay any service charges assessed by your plan provider for communications 

we send or make to you or that you send or make to us.

5. UNAUTHORIZED TRANSACTIONS

a. Contact Customer Service Immediately

If you believe your Account has been lost or stolen or an unauthorized transaction has been made using the 

information from your Account without your permission, contact Customer Service IMMEDIATELY. We will ask for 

the Account number and other identifying details. We cannot assist you if you do not have the Account number.

We reserve the right to investigate any claim you may make with respect to a lost or stolen Account or unauthorized 

transaction, and you agree to cooperate with such investigation. We may not be able to assist you if you do not 

contact us within 60 days of the unauthorized transaction. We will charge a fee as noted in the fee table above 

(subject to applicable law) for any lost/stolen Account, which will be deducted from the balance on the Account. A 

reissued Account may take up to 30 days to process.

b. Your Liability for Unauthorized Visa Prepaid Account Transactions

Visa Zero Liability policy covers U.S.-issued Visa-branded Accounts only and does not apply to ATM 

transactions, PIN transactions not processed by Visa, certain commercial card transactions, or unregistered 

accounts. You must notify us promptly of any unauthorized use. For additional details visit www.visa.com/security.

6. NO WARRANTIES AND LIMITATION OF LIABILITY 

We are not responsible for the quality, safety, legality, or any other aspect of any goods or services purchased 

with a Account. Further, we will not be liable:

(1) If, through no fault of ours, you do not have enough funds available in your Account to complete the 

transaction;

(2) If a merchant refuses to accept your Account;

(3) If an electronic terminal where you are making a transaction does not operate properly ;

(4) If access to your Account has been blocked after you reported your Account lost or stolen;

(5) If circumstances beyond our control (such as fire, flood or computer or communication failure) prevent the 

completion of the transaction;

(6) For any other exception stated in our Agreement with you.

7. LEGAL NOTICES

a. English Language Controls

Translations of this Agreement that may have been provided are for your convenience only and may not accurately 

reflect the original English meaning. The meanings of terms, conditions, and representations herein are subject to 

definitions and interpretations in the English language.

b. Assignability

You may not assign or transfer your Account or your obligations under this Agreement. We may, however, transfer 

or assign our rights under this Agreement, including any balances in your Account. 

c. Other Terms

Use of your Card is subject to all applicable rules and customs of any clearinghouse or other association involved in 

transactions. You will be notified of any change to this Agreement in the manner required by applicable law prior to 

the effective date of the change. However, if the change is made for security purposes, we can implement such 

change without prior notice. We do not waive our rights by delaying or failing to exercise them at any time (for 

example, assessing a fee less than described, or not all, for any reason does not waive our right to begin charging 

the fee as set forth in this Agreement without notice). If any provision of this Agreement is determined to be invalid 

or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity 

or enforceability of any other provision of this Agreement will not be affected. This Agreement will be governed by 

the law of the state of South Dakota (without regard to the laws regarding conflicts of laws) except to the extent 

governed by federal law. With the exception of disputes subject to the Arbitration Clause below, any disputes 

relating to this Agreement shall be subject to the exclusive jurisdiction and venue of the federal and state courts 

located in the state of South Dakota. You acknowledge and agree that we shall have a right of setoff to apply the 

funds in your Virtual Account to any debt that you owe to us. You further grant us a security interest in all of your 

funds in our possession as collateral for any sums that you owe us under this Agreement. Should y our Virtual 

Account have a remaining balance after a certain period of inactivity, we may be required to remit the remaining 

funds to the appropriate state agency.

8. PRIVACY

We may provide information to our employees, auditors, affiliates, service providers, or attorneys as needed, or to 

any third party if you give us your written permission. We may also collect: (1) Information about purchases made 

with the Account, such as date of purchase, amount and place of purchase; (2) Information you provide to us when 

you register an Account, or for replacement Accounts, or when you contact us with customer service issues, such 

as name, address, phone number. 

We may also disclose information about your Account or the transactions you make to third parties in order to: (1) 

complete transactions; (2) verify the existence and condition of your Account for a third party, such as merchant; (3) 

provide customer services; (4) process claims for lost or stolen Cards or Accounts; (5) help protect against fraud 

and to conduct research and analysis; or (6) comply with government agency or court orders, or other legal 

reporting requirements.

9. JURY TRIAL WAIVER AND ARBITRATION

a. Jury Trial Waiver: To the extent permitted by law, you and we knowingly and voluntarily waive any 

right to trial by jury in the event of litigation arising out of or related to this agreement. This Jury Trial Waiver 

does not modify in any fashion the Arbitration Clause set forth in the following section, which contains its 

own jury trial waiver.

b. Arbitration Clause: You can opt out of this Arbitration Clause within 60 calendar days from the earlier 

of purchasing, activating, or using the Account. You must send the opt out notice in writing to Pathward,

N.A., Attn: Customer Service, 5501 S Broadband Ln, Sioux Falls, SD 57108 (“Notice Address”). This 

Arbitration Clause governs any dispute arising under this Agreement, aside from the validity and coverage 

of this Arbitration Clause. Arbitrations will be conducted under the rules of the arbitration administrator, as 

chosen by us. Arbitration may be brought by you or us, and we will not demand arbitration if you bring an 

individual action in small claims court. In addition to the Jury Trial Waiver above, you also waive your rights 

to be a class member or bring suit in a class action or class arbitration. In order to commence an arbitration, 

the party bringing the dispute must send the notice and complaint in writing. You must send your notice to 

the Notice Address. After receiving notice, the other party has 30 days to attempt to resolve the issue before 

a suit or arbitration commences. We will pay all costs associated with administering an arbitration brought 

by you in good faith, if you cannot get a waiver and ask us to pay. Further, we will pay legal fees and costs 

if you win or as required by law or the arbitrator. This Arbitration Clause will stay in force if your Account is 

closed or we assign our rights under this Agreement. This Arbitration Clause and any rights to appeal or 

requests for information will be governed by the Federal Arbitration Act and the rules of the arbitrator.

This Account is issued by Pathward, National Association, Member FDIC, pursuant to a license from Visa U.S.A. Inc.

Blackhawk Network California, Inc. (NMLS# 925953) is licensed in connection with its money services 

business in various U.S. jurisdictions. Please see below for certain disclosures required by specific states.

If you have any questions or complaints, please direct them to:

Blackhawk Network California, Inc.

6220 Stoneridge Mall Road

Pleasanton, CA 94582

Phone number: 888-524-1283

ALASKA

Blackhawk Network California, Inc. provides money services pursuant to the Alaska Uniform 

Money Services Act.

FOR ALASKA RESIDENTS ONLY

If your issue is unresolved by Blackhawk Network California, Inc. (888) 633‐9434, please 

submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: 

https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.

Submit formal complaint form with supporting documents to:

Division of Banking & Securities 

PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, 

please email us at [email protected] or call Nine Zero Seven Four Six 

Five Two Five Two One.

ARIZONA

Blackhawk Network California, Inc. (Lic.# MT-0914710) is licensed by the Arizona Department 

of Financial Institutions. For Consumer Complaints or Questions contact:

Arizona Department of Financial Institutions

100 N. 15th Avenue, Suite 261

Phoenix, Arizona 85007(602) 771-2800

ARKANSAS

This retail location is an agent is an agent conducting business on behalf of Blackhawk Network 

California, Inc. (“BHN CA”), which is licensed under the Arkansas Money Services Act. 

Unresolved complaints may be directed to:

Arkansas Security Department

1 Commerce Wy #402, Little Rock, AR 72202 

(501) 324-9260

CALIFORNIA

If you have complaints with respect to any aspect of the money transmission activities conducted at this 

location, you may contact the California Department of Financial Protection & Innovation at its toll-free 

telephone number, 1-866-275-2677, by email at [email protected] or by mail at the 

California Department of Financial Protection & Innovation, Consumer Services, 1515 K Street, Suite 

200, Sacramento, CA 95814.

COLORADO

Entities other than FDIC insured financial institutions that conduct money transmission activities in 

Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment 

of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the 

Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT

You must contact the Money Transmitter who processed your transaction for assistance. The Division of 

Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about

THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the 

Colorado Division of Banking’s website and return it and any documentation supporting the complaint 

via mail or email to the Division of Banking at: 

Colorado Division of Banking

1560 Broadway, Suite 975

Denver, CO 80202

email: [email protected]

website: banking.colorado.gov/industry/money-transmitters

FLORIDA

This retail location is an agent of Blackhawk Network California, Inc., a licensed money services 

business by the Florida Office of Financial Regulation (Lic.# FT230000221). If you have a complaint or 

concern, please call Blackhawk Network California, Inc. at 888-633-9434.

GEORGIA

This retail location is an agent of Blackhawk Network California, Inc. a licensed Money 

Transmitter by the Georgia Department of Banking and Finance. (Lic.# 8941/ NMLS# 925953).

ILLINOIS

This retail store is an authorized seller of Blackhawk Network California, Inc., a licensed money 

transmitter in the State of Illinois. This authorization may be revoked at any time by the 

licensee. 

For suspected violations of the Transmitters of Money Act, a customer may contact:

Illinois Department of Financial and Professional Regulation

Division of Financial Institutions

320 West Washington Street, 3rd Floor, 

Springfield, IL 62786 

Telephone: 888-473-4858

MARYLAND

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or 

complaints from Maryland residents regarding Blackhawk Network California, Inc. (Lic.# 9159/ NMLS# 

925953 ) at:

Office of the Commissioner of Financial Regulation

1100 North Eutaw St, 

Suite 611, Baltimore, MD 21201

Telephone: 888-784-0136

The NMLS Consumer Access website provides Licensee’s status: 

https://nmlsconsumeraccess.org/

MISSISSIPPI

Blackhawk Network California, Inc. (Lic.# MT/000101) holds a valid and existing Money 

Transmitters License issued by the Commissioner of Banking and Consumer Finance under 

the Mississippi Money Transmitters Act. 

MINNESOTA 

Blackhawk Network California, Inc. (Lic.# MN-MT-925953) has been authorized by the State of 

Minnesota Department of Commerce to transact the business of money transmitter, unless 

this authority be suspended, revoked, or otherwise legally terminated.

For unresolved Consumer Complaints or Questions contact the Minnesota Department of 

Commerce at 651-539-1500.

NEVADA

This retail location engages in the money services business as authorized delegate of Blackhawk 

Network California, Inc. (NMLS# 925953). If you have a complaint, first contact BHN CA at (888) 527-

6033. For unresolved complaints, you may contact the Nevada Division of Financial Institutions.

Nevada Division of Financial Institutions.

3300 W. Sahara Ave., Suite 250

Las Vegas, Nevada 89102

Phone: (702) 486-4120

NEW HAMPSHIRE

Blackhawk Network California, Inc. (Lic. # 15570-MT) has been granted a license by the New Hampshire 

Banking Department to engage in business as a Money Transmitter in accordance with and subject to 

the provisions of the New Hampshire Revised Statutes Annotated Chapter 399-G as amended and any 

regulations promulgated thereunder.

NEW YORK

Blackhawk Network California, Inc. is licensed as a Money Transmitter by the New York State 

Department of Financial Services. If you have any questions or complaints, please direct 

them to:

Blackhawk Network California, Inc. 6220 

Stoneridge Mall Road Pleasanton, CA 

94582

Phone number: 888-633-9434

Unresolved consumer complaints may be mailed to:

NewYorkStateDepartmentofFinancialServices One 

StateStreet

New York, NY 10004-1417

Fax number: 212-709-1673

Consumer Help Line at 877-226-5697

NORTH CAROLINA

Money transmission on behalf of Blackhawk Network California, Inc. is conducted at this 

location pursuant to the North Carolina Money Transmitters Act, N.C.G.S. § 53-208.41 et seq.

If you have an inquiry or complaint, please contact Blackhawk Network California, Inc. at 

(888) 633-9434

NORTH DAKOTA

Money transmission on behalf of Blackhawk Network California, Inc. (BHN CA, NMLS# 925953) is 

conducted at this location. If you have questions or complaints, please contact BHN CA at (888) 527-

6033. For unresolved complaints you may contact the North Dakota Department of Financial 

Institutions.

North Dakota Department of Financial Institutions

1200 Memorial Highway, Bismarck, ND 58504

Phone: 701.328.9933

OKLAHOMA

Blackhawk Network California, Inc. (NMLS# 925953) is authorized to engage in the business 

of money transmission in the State of Oklahoma, subject to the provisions and requirements 

of the Oklahoma Financial Transaction Reporting Act, 6 O.S. § 1511 et seq., and regulations of 

the Oklahoma State Banking Board promulgated there under.

PENNSYLVANIA

Blackhawk Network California, Inc. (Lic.# 33186/ NMLS# 925953) is a licensed money 

transmitter in the State of Pennsylvania. Consumer's questions may be directed to BHN CA at 

(888) 633-9434.

10

TENNESSEE

Money transmission on behalf of Blackhawk Network California, Inc. (BHN CA, NMLS# 925953) is 

conducted at this location. If you have questions or complaints, please contact BHN CA at (888) 527-

6033. For unresolved complaints you may contact the Tennessee Department of Financial Institutions.

Tennessee Department of Financial Institutions

312 Rosa L. Parks Avenue, 13th Floor

Nashville, TN 37243

Phone: (615) 741-2236

TEXAS

This retail location engages in the money transmission as an authorized delegate of 

Blackhawk Network California, Inc. If you have a complaint, first contact the consumer 

assistance division of Blackhawk Network California, Inc. at 888-633-9434. If you still have 

an unresolved complaint regarding the company’s money transmission or currency exchange 

activity, please direct your complaint to the Texas Department of Banking.

Texas Department ofBanking

2601 North Lamar Boulevard, Suite 300

Austin, TX 78705-4294

• Telephone Number:1-877/276-5554 (tollfree)

• Fax Number:512/475-1313

• E-mail: [email protected]

• Website: www.dob.texas.gov

WASHINGTON

After first contacting Blackhawk Network California, Inc. at (888) 633-9434, if you still have an 

unresolved complaint you may file it by contacting the Washington Division of Consumer 

Services:

• Online: https://dfi.wa.gov/node/6521/webform/money-services-complaint-form

• Mail or fax: https://dfi.wa.gov/sites/default/files/money-services-complaint.pdf

• Call: 360-902-8703 or 1-877-746-4334

• Email us: [email protected]

WEST VIRGINIA

This retail location is an agent of Blackhawk Network California, Inc. (NMLS# 925953)a Money 

Transmitter licensed by the West Virginia Division of Financial Institutions.

WISCONSIN

Blackhawk Network California, Inc. (Lic.# 121-SOC) is licensed by the Department of Financial 

Institutions of the State of Wisconsin pursuant to Chapter 217, Wisconsin Statutes.